Call Journey announces technology expansion with text-based analytics, takes conversation analytics to new heights | News

Thelma M. Gutowski

The Australian-born corporation deploys the newest in state-of-the-art text administration and analytics technologies, augmenting its market-major conversation analytics ecosystem

NEW SOUTH WALES, Australia, April 5, 2022 /PRNewswire-PRWeb/ — Call Journey, a leading world wide company of Insights-as-a-Services, not too long ago declared its most up-to-date alternative – highly developed textual content analytics and true-time workflows.

The introduction of text assessment would make Simply call Journey’s VoiceAI a certainly omni-channel remedy, with the capacity to now capture and analyse the ‘Voice-of-the-Customer’ from textual content-based interaction channels such as e mail and are living chat.

The expanded capacity for text-based communications employs neural network technological know-how and pure language processing to analyse text sentiment and content material, categorising mechanically for post-engagement evaluate. On top of that, Simply call Journey has real-time workflows that can substantially maximize the velocity of a meaningful response to inbound enquiries, routing customer interactions to the suitable crew or individual and prioritising urgent troubles or alerting supervisors when necessary – lowering the price to serve and enhancing client expertise.

“At Call Journey we under no circumstances stop improving and innovating around our dialogue analytics alternatives for our main shopper markets,” claimed Paul Humphrey, Contact Journey Co-Founder and CEO. “With lots of organisations adopting far more electronic channels, it truly is only normal that we present analytical options and worth across all customer discussions.”

Contact Journey is wanting ahead to leveraging the added benefits of text assessment for their latest and long term consumers, this sort of as determining income leakage bettering employees time allocation augmenting QA figuring out trends lowering AHT and considerably much more. Prospects who utilise textual content analytics can count on in excess of 5% reduction in value-to-serve, and up to 30% reduction in backlog.

With the help of text assessment and actual-time workflows and optimised responses, Phone Journey aims to have a significant influence on the base line for their buyers by ensuring that no chance for bigger performance or success via textual content goes untapped.

About Simply call Journey

Connect with Journey delivers unparalleled insights via Interaction AI to assist organisations comprehend their customers and men and women better…so they can do much better.

Get in touch with Journey presents Insights-as-a-Assistance, specialising in speech and text analytics. Get in touch with Journey ingests, analyses, enriches, and scores huge portions of unstructured facts, although categorising and triaging what matters.

Visit to learn a lot more.

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Merryl Cepe, Simply call Journey, +639357336380, [email protected]

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Resource Simply call Journey

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