it’s no secret that the Amazon Fulfillment by Amazon (or FBA) industry is on the rise. In 2018 thus far, Amazon grossed nearly $50 billion in sales. To put that figure in perspective, Amazon makes more money than any other retailer—including Walmart and Apple. This booming market has attracted a tremendous amount of interest from aspiring sellers, but it’s also ignited a lot of competition among the ones who are already established. As more people have entered the marketplace, those who are already there have needed to up their game in order to keep up with demand and stay afloat.
If you’re one of those people who’s still trying to find your footing in this ever-changing industry, you’ve got some work ahead of you. The good news is that this list of things will help get you on track and keep you there.
1.) Make sure your employees are trained well and ready for anything. It goes without saying that your employees should be trained properly before they start working at your establishment. But do they know how to handle various situations they might encounter when dealing with customers? Do they know how to deal with common problems?
The most important change is the platform’s move to a one-day delivery option. That has caused a lot of discussion, with many thinking it’s impossible to achieve. But there are other, less discussed dynamics at work in the space that will impact sellers and buyers alike.
For example, FBA fees have increased across the board this year, which means that sellers have to be more discerning about what they’re selling and how much profit they can expect from any given item. Plus, Amazon is rolling out new items that are only available for one-day shipping (such as grocery items), so sellers who don’t have access to those items could lose out. There are even reports suggesting that Amazon intends to reduce the amount of storage space it makes available to its FBA customers, which will put further pressure on sellers to get their inventory on the platform quickly or risk losing sales.
Things are changing rapidly in the world of Amazon fulfillment. It can be difficult to keep pace with every modification, but it’s crucial that you do so if you want to get the most out of your FBA business. When a change happens without your knowledge, it can hurt your sales and destroy your profits. Here are a few recent developments that will make your life easier (or more difficult) if you’re not already aware of them:
1. The FBA Small and Light program is now live for everyone.
2. Amazon has started automatically refunding customers when there’s no tracking information for a package sent to an FBA warehouse.
3. You can now print labels for 50 items at once instead of just 10.
4. You can now see inventory age on the Manage Inventory page in Seller Central.
5. Sellers with high levels of customer complaints could face suspension from the marketplace.
6.New additions to return policies